ZAPP - Pin to Start displays error message

Hi,
I have been testing the Pin to Taskbar, Start Menu, and Desktop settings.

Windows 10 allows the end user to pin to Start Menu, Desktop, and the Taskbar. While Windows 7 only allows the end user to pin to the Desktop and the Taskbar.

When trying to utilize the Pin to Start Menu on Windows 10, we receive the following error: "Pin_Failed_StartMenuTiles (Bundle Name)". After clicking OK to the error, the shortcut is still added to the start menu.

The ZENworks log file states: [MetroStartMenuFolderingHandler] [] [EXCEPTION in AddItemMetroStartMenuThread with message-pin/unpin failed with message Verb confirmation check failed.]

I verified that this happens on a fresh install of the Windows 10 Enterprise LTSB 2016 without group policies, applocker, etc.

I know these features are supposed to be experimental, but is everyone else getting these same results?

Thanks,
Brandon Wise

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  • I tried to replicate this on my Windows 10 Pro (10.0.15063 Build) and it worked okay.

    Which log file did you see that message in? Are you on 17.1?
  • I found the message in the C:\Program Files (x86)\Novell\ZENworks\logs\LocalStore\zmd-messages.log file. We are utilizing the 17.1 agent.

    Windows Enterprise LTSB 2016 (10.0.14393)
  • I would recommend a Service-Request.
    This is not a known issue.

    For Troubleshooting, I would recommend testing with a User Profile that has never had a GPO applied and does not involve any type of Folder Redirection.
    These are not specifically prohibited.....but a possible source of generating unexpected conditions that may need to be handled.

    Also test removing any AV Software.
    AV Software can often block attempts to alter the Windows UI, since it could be viewed as trojan-like behavior.
    Very uncommon, but I've seen such things before.
  • One more clarification......
    The Windows 10 ZAPP Features are not considered experimental at this point.

    While you stated you were at ZCM 2071 Update 1.....I would want to comment to lurkers that Update 1 is strongly recommended if you are having any ZAPP issues, since ZAPP work was a key piece of Update 1 on the agent side.
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  • One more clarification......
    The Windows 10 ZAPP Features are not considered experimental at this point.

    While you stated you were at ZCM 2071 Update 1.....I would want to comment to lurkers that Update 1 is strongly recommended if you are having any ZAPP issues, since ZAPP work was a key piece of Update 1 on the agent side.
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