Print Policy "The RPC server is unavailable."

Randomly happening on login, users are seeing failing to connect to printers. Looking closer, once it fails if I stop and start the print spooler the printers no longer show offline and can print and the printers are there. If I force a policy refresh it happens again and the printers show as offline until i restart the print spooler. Doing a restart usually fixes the issue until it happens again but could randomly happen after the restart. Does anyone have any thoughts. I've been beating my head against the wall with this. We went to Windows 10 1803 and started seeing this.

(ZENWorks Error)

Full Message:
Failed to add smb printer \\SOMESERVER\SOMPRINTER
Additional Information:
The RPC server is unavailable.
Severity: Error
Date: August 14, 2018 11:38:02 PM
Acknowledged Date: None
Source: /Devices/Workstations/High Schools/SOMEBUILDING/SOMECOMPUTER 503939e40ed8a471618e0a3f8ce9af50
Message ID: POLICYHANDLERS.PrinterPolicy.SmbAddFailed
Probable Cause URL: None
Log ID: d38124f04e5f32b73b21b47335f2d792
Related Objects: None




(EVENT VIEWER ERROR Novell.Zenworks.Logger)

Category: printer policy
POLICYHANDLERS.PrinterPolicy.SmbAddFailed: Failed to add smb printer \\SOMESERVER\SOMEPRINTER.
Additional Info: The RPC server is unavailable.
Parents
  • There is an issue in ZCM 2017 Update 2 where a Printer Policy may incorrectly run in the SYSTEM context instead of the User Context under some conditions.
    This is fixed in Update 3.
    This may occur in older versions...but more likely in Update 2 due to some tweaks that make the condition more likely to occur.

    Note: Update 3 will likely ship sometime this week or next.

    No Clue if this is YOUR issue.....but only Printer Policy of which i'm aware....


    mark7508;2485786 wrote:
    Randomly happening on login, users are seeing failing to connect to printers. Looking closer, once it fails if I stop and start the print spooler the printers no longer show offline and can print and the printers are there. If I force a policy refresh it happens again and the printers show as offline until i restart the print spooler. Doing a restart usually fixes the issue until it happens again but could randomly happen after the restart. Does anyone have any thoughts. I've been beating my head against the wall with this. We went to Windows 10 1803 and started seeing this.

    (ZENWorks Error)

    Full Message:
    Failed to add smb printer \\SOMESERVER\SOMPRINTER
    Additional Information:
    The RPC server is unavailable.
    Severity: Error
    Date: August 14, 2018 11:38:02 PM
    Acknowledged Date: None
    Source: /Devices/Workstations/High Schools/SOMEBUILDING/SOMECOMPUTER 503939e40ed8a471618e0a3f8ce9af50
    Message ID: POLICYHANDLERS.PrinterPolicy.SmbAddFailed
    Probable Cause URL: None
    Log ID: d38124f04e5f32b73b21b47335f2d792
    Related Objects: None




    (EVENT VIEWER ERROR Novell.Zenworks.Logger)

    Category: printer policy
    POLICYHANDLERS.PrinterPolicy.SmbAddFailed: Failed to add smb printer \\SOMESERVER\SOMEPRINTER.
    Additional Info: The RPC server is unavailable.
  • I hope it is. We had Update 2 for a while with no issues but were running Windows 10 1703 all last school year and just went to 1803 when the problem started happening. We can manually select to connect the print server printers with no issue. Just when Zen makes the connection. Which makes sense with what you are saying. So you are saying "printer policies" in general may run under the SYSTEM account rather than USER not just the iprint part of it correct. May also include sm
Reply
  • I hope it is. We had Update 2 for a while with no issues but were running Windows 10 1703 all last school year and just went to 1803 when the problem started happening. We can manually select to connect the print server printers with no issue. Just when Zen makes the connection. Which makes sense with what you are saying. So you are saying "printer policies" in general may run under the SYSTEM account rather than USER not just the iprint part of it correct. May also include sm
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