https://novell.cdn.heatsoftware.com/novell/sslfiles/OSPXSet.xml Timing out

Due to issues on the 3rd Party Content servers...

Some are seeing the following in their ZENLoader Logs.

[TRACE] [04/19/2021 04:31:01.173] [1847] [ZENLoader] [231] [] [PatchManagement] [] [SCR-ERROR: Failed to open URL: https://novell.cdn.heatsoftware.com/novell/sslfiles/OSPXSet.xml  Timing out!!!:  java.net.ConnectException: Connection timed out (Connection timed out)] [] [] [] [ZENServer]

[TRACE] [04/19/2021 04:31:01.173] [1847] [ZENLoader] [231] [] [PatchManagement] [] [SCR-ERROR: Unable to download URL: https://novell.cdn.heatsoftware.com/novell/sslfiles/OSPXSet.xml:  com.lumension.scr.exception.UnableToAccesURL: java.net.ConnectException: Connection timed out (Connection timed out)] [] [] [] [ZENServer]

[TRACE] [04/19/2021 04:31:01.173] [1847] [ZENLoader] [231] [] [PatchManagement] [] [SCR-ERROR: Failed to get OSPX files:  com.lumension.scr.exception.SCRException: com.lumension.scr.exception.UnableToAccesURL: java.net.ConnectException: Connection timed out (Connection timed out)] [] [] [] [ZENServer]

The result can be seen in the ZCC by looking at the latest Discover Applicable Updates Windows-x86_64-en-WIN10sp0, which will lack any reference to OSPX file downloads.

When the DAU is incorrect, it will not detect patches as required.  I will update this post as we learn more or the issue is fixed.  A "Correct" Bundle will indicate this problem is not happening.

Since the Forums are Migrating this week, it may not be possible to update this thread.

However, I can be reached at Craig_D_Wilson at Yahoo.com if the forum goes read only.

Note: The issue has been raised with the 3rd party content provider and hopefully will be resolved shortly.