Request for the ability to place custom text in the customer portal on both the home page and the create new request page.
Realising that some areas of text is customisable and alerts can be published. We would like to be able put text front and centre...
Ability to sort, filter and search Alerts in the Technician portal
Currently only options are new and delete - if left unmanaged alert list can build up over time and then finding a particular alert can be laborious.
All Tickets have a Ticket link at the bottom that can be copied/pasted into an email.
It would be nice to have a Ticket Link "variable" for use in the templates to automate this process.
When someone receives the "ticket was opened" email, the link...
when people communicate over mail with ZENworks Service Desk (ZSD), they have default signature with pictures. It would be great if ZSD has the ability to ignore mail signature pictures and dont't attach them to a ticket.
Adding the capability when requesting a Store item a final calculation is presented.
Store Item (Hardware/Device, Software, can be configured with a Custom Field(s) or a Dynamic Form with multiple fields to choose from with each displaying a cost individually...
Chat is a major function for todays communication especially with Ticketing and Requests.
Let's bring back a Native Web Chat in ZENworks Service Desk so that;
Don't need a third party chat program
Chat integration populates the Requests Notes...
Integrations , Store , ZENworks Integration
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Currently in ZCM / ZCC Console there is one ZENworks Service Desk Registration at a time.
This connection works great to automate delivery of Items into my Production Service Desk. This also allows for Store Items coming in from ZCM.
If I have a...
We noticed another feature that was (quiet sure) part of some previous version. When you have a request opened in front of you, you can follow the action on this ticket (on the bottom you have an “AUDIT TRAIL” option in the “AUDIT” part. It would be...