Idea ID: 2871878

Bring Back ZSD Native Chat

Status : Waiting for Votes

Chat is a major function for todays communication especially with Ticketing and Requests.

Let's bring back a Native Web Chat in ZENworks Service Desk so that;

  • Don't need a third party chat program
  • Chat integration populates the Requests Notes
  • Immediate communication with the Requestor
  • Identifying resolutions faster
  • Ticket Auditing shows a Chat took place.

Paul Pedron

Micro Focus Product Manager


Web Services