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Idea ID: 2871878

Bring Back ZSD Native Chat

ppedron Micro Focus Employee
Status : Waiting for Votes

Chat is a major function for todays communication especially with Ticketing and Requests.

Let's bring back a Native Web Chat in ZENworks Service Desk so that;

  • Don't need a third party chat program
  • Chat integration populates the Requests Notes
  • Immediate communication with the Requestor
  • Identifying resolutions faster
  • Ticket Auditing shows a Chat took place.

Paul Pedron

Micro Focus Product Manager

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The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.