Idea ID: 2872212

Ticket Link Variable - Add Ticket Link in email via variable

Status : Waiting for Votes

All Tickets have a Ticket link at the bottom that can be copied/pasted into an email.

It would be nice to have a Ticket Link "variable" for use in the templates to automate this process.

When someone receives the "ticket was opened" email, the link to the ticket is in the email for quick access.
At which point they can respond to the ticket by selecting the link in the email to open the web portal, which opens the ticket for response.

Paul Pedron

Micro Focus Product Manager