Cybersecurity
DevOps Cloud
IT Operations Cloud
On Tuesday, November 12, as part of a company wide initiative to bring all corporate websites under the OpenText brand, the Community will be down briefly around 11am Eastern / 8am Pacific as we transition to a new domain name. The community will be offline while we make the change and when it comes back online it will be located at community.opentext.com and the old domain will redirect to this new location. Thank you for your patience as we make this important change.
Summary
Memory used by Advanced authentication server is high.
Products
Advanced Authentication
Environment
NetIQ Advanced Authentication 6.4.1
Situation
When we execute top command we see used memory in KiB Mem field is very high.
Cause
Additional third party software are installed and running on Advanced Authentication server which are not part of AA appliance. Installing third party software on an AA appliance server renders the appliance unsupported.
Resolution
Spin up a new AA appliance and, leave off any third party software. This is most efficient and reliable way to get to supported configuration if there are many non-default third party files.
URL Name
KM000017261