Experienced after upgraded Gateway Manager Appliance to 5.0.4

Upgrading Access Manager Appliance following documentation https://www.microfocus.com/documentation/access-manager/5.0/install_upgrade/bzj208d.html#t4g6zl8il6oh finish with success message but Apache tomcat service failed to start.

Message logs....:

2024-09-09T14:47:25.689050+02:00 reverse-proxy systemd[1]: Starting Novell Apache httpd...
2024-09-09T14:47:25.770692+02:00 reverse-proxy kernel: [262186.874168] httpd[22519]: segfault at afdedbd0 ip 00007f78badaf043 sp 00007fff377121f0 error 4 in mod_ssl.so[7f78bad8b000+3a000]
2024-09-09T14:47:25.806997+02:00 reverse-proxy systemd[1]: novell-apache2.service: Main process exited, code=dumped, status=11/SEGV
2024-09-09T14:47:25.807230+02:00 reverse-proxy systemd[1]: Failed to start Novell Apache httpd.
2024-09-09T14:47:25.807318+02:00 reverse-proxy systemd[1]: novell-apache2.service: Unit entered failed state.
2024-09-09T14:47:25.807387+02:00 reverse-proxy systemd[1]: novell-apache2.service: Failed with result 'core-dump'.
2024-09-09T14:47:25.809825+02:00 reverse-proxy systemd-coredump[22553]: AT_NULL terminator not found, cannot parse auxv structure.
2024-09-09T14:48:06.351939+02:00 reverse-proxy systemd[1]: Stopping System Logging Service...
2024-09-09T14:48:06.352649+02:00 reverse-proxy rsyslogd: [origin software="rsyslogd" swVersion="8.2106.0" x-pid="21572" x-info="https://www.rsyslog.com"] exiting on signal 15.
2024-09-09T14:48:08.915243+02:00 reverse-proxy systemd[1]: Stopped System Logging Service.
2024-09-09T14:48:08.916611+02:00 reverse-proxy systemd[1]: Starting System Logging Service...
2024-09-09T14:48:08.928144+02:00 reverse-proxy systemd[1]: Started System Logging Service.
2024-09-09T14:48:08.929208+02:00 reverse-proxy rsyslogd: warning: ~ action is deprecated, consider using the 'stop' statement instead [v8.2106.0 try https://www.rsyslog.com/e/2307 ]
2024-09-09T14:48:08.929409+02:00 reverse-proxy rsyslogd:  message repeated 3 times: [warning: ~ action is deprecated, consider using the 'stop' statement instead [v8.2106.0 try https://www.rsyslog.com/e/2307 ]]
2024-09-09T14:48:08.929534+02:00 reverse-proxy rsyslogd: imuxsock: Acquired UNIX socket '/run/systemd/journal/syslog' (fd 3) from systemd.  [v8.2106.0]
2024-09-09T14:48:08.929656+02:00 reverse-proxy rsyslogd: [origin software="rsyslogd" swVersion="8.2106.0" x-pid="22731" x-info="https://www.rsyslog.com"] start
2024-09-09T14:48:10.193540+02:00 reverse-proxy sudo: pam_unix(sudo:session): session closed for user root
2024-09-09T14:48:10.198803+02:00 reverse-proxy sudo: message repeated 2 times: [ pam_unix(sudo:session): session closed for user root]
2024-09-09T14:48:18.204706+02:00 reverse-proxy systemd[1]: Configuration file /etc/systemd/system/novell-apache2.service is marked executable. Please remove executable permission bits.Proceeding anyway.
2024-09-09T14:48:29.020776+02:00 reverse-proxy systemd[1]: Starting Novell Apache httpd...
2024-09-09T14:48:29.118768+02:00 reverse-proxy kernel: [262250.220161] httpd[22888]: segfault at 5a1e21b4 ip 00007ffa398fb043 sp 00007ffcb5dc2ce0 error 4 in mod_ssl.so[7ffa398d7000+3a00
2024-09-09T14:47:25.689050+02:00 reverse-proxy systemd[1]: Starting Novell Apache httpd...
2024-09-09T14:47:25.770692+02:00 reverse-proxy kernel: [262186.874168] httpd[22519]: segfault at afdedbd0 ip 00007f78badaf043 sp 00007fff377121f0 error 4 in mod_ssl.so[7f78bad8b000+3a000]
2024-09-09T14:47:25.806997+02:00 reverse-proxy systemd[1]: novell-apache2.service: Main process exited, code=dumped, status=11/SEGV
2024-09-09T14:47:25.807230+02:00 reverse-proxy systemd[1]: Failed to start Novell Apache httpd.
2024-09-09T14:47:25.807318+02:00 reverse-proxy systemd[1]: novell-apache2.service: Unit entered failed state.
2024-09-09T14:47:25.807387+02:00 reverse-proxy systemd[1]: novell-apache2.service: Failed with result 'core-dump'.
2024-09-09T14:47:25.809825+02:00 reverse-proxy systemd-coredump[22553]: AT_NULL terminator not found, cannot parse auxv structure.
2024-09-09T14:48:06.351939+02:00 reverse-proxy systemd[1]: Stopping System Logging Service...
2024-09-09T14:48:06.352649+02:00 reverse-proxy rsyslogd: [origin software="rsyslogd" swVersion="8.2106.0" x-pid="21572" x-info="https://www.rsyslog.com"] exiting on signal 15.
2024-09-09T14:48:08.915243+02:00 reverse-proxy systemd[1]: Stopped System Logging Service.
2024-09-09T14:48:08.916611+02:00 reverse-proxy systemd[1]: Starting System Logging Service...
2024-09-09T14:48:08.928144+02:00 reverse-proxy systemd[1]: Started System Logging Service.
2024-09-09T14:48:08.929208+02:00 reverse-proxy rsyslogd: warning: ~ action is deprecated, consider using the 'stop' statement instead [v8.2106.0 try https://www.rsyslog.com/e/2307 ]
2024-09-09T14:48:08.929409+02:00 reverse-proxy rsyslogd:  message repeated 3 times: [warning: ~ action is deprecated, consider using the 'stop' statement instead [v8.2106.0 try https://www.rsyslog.com/e/2307 ]]
2024-09-09T14:48:08.929534+02:00 reverse-proxy rsyslogd: imuxsock: Acquired UNIX socket '/run/systemd/journal/syslog' (fd 3) from systemd.  [v8.2106.0]
2024-09-09T14:48:08.929656+02:00 reverse-proxy rsyslogd: [origin software="rsyslogd" swVersion="8.2106.0" x-pid="22731" x-info="https://www.rsyslog.com"] start
2024-09-09T14:48:10.193540+02:00 reverse-proxy sudo: pam_unix(sudo:session): session closed for user root
2024-09-09T14:48:10.198803+02:00 reverse-proxy sudo: message repeated 2 times: [ pam_unix(sudo:session): session closed for user root]
2024-09-09T14:48:18.204706+02:00 reverse-proxy systemd[1]: Configuration file /etc/systemd/system/novell-apache2.service is marked executable. Please remove executable permission bits. Proceeding anyway.
2024-09-09T14:48:29.020776+02:00 reverse-proxy systemd[1]: Starting Novell Apache httpd...
2024-09-09T14:48:29.118768+02:00 reverse-proxy kernel: [262250.220161] httpd[22888]: segfault at 5a1e21b4 ip 00007ffa398fb043 sp 00007ffcb5dc2ce0 error 4 in mod_ssl.so[7ffa398d7000+3a000]
2024-09-09T14:48:29.145374+02:00 reverse-proxy systemd-coredump[22922]: AT_NULL terminator not found, cannot parse auxv structure.
2024-09-09T14:48:29.145578+02:00 reverse-proxy systemd[1]: novell-apache2.service: Main process exited, code=dumped, status=11/SEGV
2024-09-09T14:48:29.149273+02:00 reverse-proxy systemd[1]: Failed to start Novell Apache httpd.
2024-09-09T14:48:29.149455+02:00 reverse-proxy systemd[1]: novell-apache2.service: Unit entered failed state.
2024-09-09T14:48:29.149577+02:00 reverse-proxy systemd[1]: novell-apache2.service: Failed with result 'core-dump'.

The reason is missing /etc/opt/novell/amlogging/config/ag/ folder with files log4j.xml, log4j.xml.base and log4j.xml.linux.

In case of those problems ask OT for support.