Summary
Access Gateway got stuck in the update status. Admin Console show the following message, "This pending configuration can be canceled or re-applied from the servers list screen." ags_error.log included AM#204654001. certificates were assigned to devices, but not cluster.

Products
Access Manager (NAM)

Environment
Red Hat Enterprise Linux 8.3
Access Manager 5.0.2.1

Situation
Admin Console encountered the following error message when Admin Console updated Access Gateway.

Configuration update failed due to an XML validation error. To restore the last valid configuration, go to the Server Configuration panel and select Revert.

AG logged the below message in the 'ags_error.log' file.
<amLogEntry> 2022-09-25T19:17:42Z ERROR AGM: AM#204654001: AMDEVICEID#ag-CCD3C5C

Read Full Knowledge Base Article for Cause and Resolution

URL Name
KM000010954