Summary
On Access Gateway, Reverse Proxies were unable to contact Apache due to the files system, /var, is full.

Products
Access Manager (NAM)

Environment
Access Gateway Appliance 3.2

Situation
Reverse Proxies were unable to contact Apache due to the files system, /var, is full. AC reported the below AG status.

When File Manager removed old files, that was unable to empty the recycle bin.

Resolution
Empty the trash.

$ cd ~/.local/share/Trash
$ pwd
$ rm -r *

Make sure you disable any debug trace for AG.

You can temporarily disable the debug trace in the Advanced Options section.
# vi /etc/opt/novell/apache2/conf/NovellAgSettings.conf

Find the below lines.
# Advanced Options
IgnoreDNSServerHealth off www.novell.com

If you see the following similar lines at the Advanced Options section, please remove them.

LogLevel warn
LogLevel novell_ag_module:debug
LogLevel ssl:warn mpm_worker:warn core:warn
LogLevel proxy:warn proxy_balancer:warn proxy_ajp:warn proxy_http:warn

Archive the aged access log files and remove them.
# cd /var/log/novell/reverse

If the size of error_log and httpheaders are large, clean them up.
We can revert the temporary changes in the NovellAgSettings.conf file by rebooting the system.

# cd /var/opt/novell/nam/logs/mag/apache2
# >error_log
# >httpheaders

Knowledge Base Article Link

URL Name
KM000015349