A little more precise explanation of the problem:

The administrator can set a password for users from the Help Desk module. The password is composed randomly according to the password policy (more precisely: 10 characters with some restrictions).

Now, the problem is because this same password policy also applies in the case where the user sets his own password in the Forgotten Password module, and this password policy is not "user-friendly".

Therefore, I would like to set separate password policies for the Help Desk and Forgotten Password module.

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Rok

Not sure you can have two diffrent but what you can do is this:

Policy demand: 10 characters, demand 1 number, 1 upper case, 1 lower case.

Policy allow: special characters, other strange not user friendly stuff.

Or something like that.

What I imply is that the demand part should satisfy your user friendliness so it works for them.

Also allow the stange characters, that will be part of the random stuff that helpdesk sets, not always but very often.