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Modify user information with Helpdesk rights

I mean Helpdesk can search a user and can change the password. The password will send on SMS. The Helpdesk can check the phone number of the user (what store in the mobile attributum) and add new number is empty and after it can send the new password.

So is it possible to change some user attributes (add new phone number) with Helpdesk rights in SSPR? Like I can set which attribute can see the Helpdesk)

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  • 0  

    So two bits I think.

    1) Get SSPR to display the data.

    2) Permissions to modify

    I am pretty sure SSPR can do more attributes it is in the Helpdesk module settings. Then make sure that either the account your helpdesk team login with, or the proxy user have sufficient eDir permissions to W to the attributes.

     

  • 0   in reply to   

    1) Get SSPR to display the data.

    It is done. The Helpdesk can see the phone attribute on the found user's profile tab.

    2) Permissions to modify

    I understand to need to add permission to the attribute in eDirectory (for the Helpdesk or the proxy technical user). But where can I configure that the Helpdesk can modify this from SSPR Helpdesk module?

  • 0 in reply to   

    I don't think you can do this from SSPR.

    If you have Advanced Edition of IDM you can use UA Dashboard for this or write a custom Workflow form for it depending on what you need.

    Mostly I have created a simple (or advanced) form for helpdesk members to edit users.

  • 0   in reply to 

    I don;t have an SSPR I am admin on to look at.  I thought there was a user update module in SSPR, or am I remembering wrong? 

  • 0   in reply to   

    Yes, there is an 'Update Profile' module in SSPR. The user can modify/update his own profile data.

    In Helpdesk module only can change password and isn't possible to add attributes what can Helpdesk user can modify.

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  • 0   in reply to   

    Yes, there is an 'Update Profile' module in SSPR. The user can modify/update his own profile data.

    In Helpdesk module only can change password and isn't possible to add attributes what can Helpdesk user can modify.

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