Knowledge Doc: When setting up security questions a user gets the following error: the response for question is too commonly used.

 
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Summary
The user encounters an error stating that their security question response is too commonly used while attempting to set up a security question for a forgotten password.

Products
Self Service Password Reset (SSPR)

Environment
Self-Service Password Rest 4. x

Situation
The user receives the following error when trying to set up a security question

Cause
User's answer contains a word or words matching commonly used words specified in the word list.

Resolution
You can disable the use of the word list for any or all security questions offered to users:

  • Go to Configuration Editor
  • Policies
  • Challenge policies
  • default
  • Click on Default Locale
  • Toggle all options and turn off the Apply Word List


Click OK then save


Knowledge Base Article Link

URL Name
KM000017281

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