Hi,

Is the Logger EPS degredation issue fixed in this release?

It was noted as fixed in the 7.9 release notes "Reduced EPS to Logger Destination was fixed for 7.9.0"

However it was seen in 7.9 again:

https://community.softwaregrp.com/t5/ArcSight-User-Discussions/Connector-Framkework-7-9-still-causing-Logger-performance/m-p/1660635

Original issue seen in 7.8:

https://community.softwaregrp.com/t5/ArcSight-User-Discussions/Reduced-EPS-performance-of-ArcSight-Smart-Connector-7-8-0-8070-0/m-p/1646238#M42614

Any help is appreciated,

Connor

Hi,

It was actually "fixed" in 7.9, but only via an automatic setting of the parameter in the wrapper.conf. However you should check every connector after the upgrade if the fix was actually applied.

For a customer I upgraded all connectors to 7.10 and we do not have the issue at the moment. However all connectors were 7.9 before so the temp. fix was already applied... not sure if 7.10 actually replaced the bugged java version.

Regards,

David

Hi,

I posted this response to wrong thread yesterday, apologies for that.
See David response below, and also my response from yesterday.

First Confirm issue:
Restart of Apache process on logger resolves the issue for a short time?

If yes, and on connector version 7.9 then,

Check agent.properties of all connectors sending to this logger for either of these values (only one should exist depending on if you have logger pool or single logger destination)

transport.loggersecure.connection.persistent=true

transport.loggersecurepool.connection.persistent=true

if they exist, either comment out, or delete them, and restart the connector(s). The values have been provided previously in certain scenarios. After this time, issues with 7.8 occured, and were resolved in 7.9, however the upgrade to 7.9 will not fix the issue, If these values still exist in the agent.properties. These values tell the connector to persist the connection to the logger an due to this the loggers' apache process is running out of available connections, which results in reduced or Zero EPS.

HTH

Hi,

there is bug in software support portal that aup version of connector is downloaded as .zip which is not supported by ArcMC for direct upload and you need to manually change extension to .aup . BTW file on portal is named correctly with .aup extension just downloaded file doesn't follow this naming convention.

Regards

Stepan

Sorry Stepan,

its probably your browser doing this, i tested with IE, and it keeps the aup ending.

If i use chrome, it will replace aup to zip

Cheers