Map File(s) Fail

We've installed and configured the Symantec Endpoint Protection DB smart connector.

We've also "Map'd an Additional Data Name", (Mappings for Symantec\Endpoint_Protection:GROUP_ID=>flexString1), which we've confirmed is working. This populates the string "9C39DE190AC40F1C009D3F5ACBB02B19" in the field flexString1.

However, we're also trying to add two map files to D:\ArcSightSmartConnectors\NADTC3-CONW007-SEP1\current\user\agent\map:


/All Customers/CompanyName



9C39DE190AC40F1C009D3F5ACBB02B19,/All Customers/CompanyName - Division

Even-though we've tried numerous combinations in the map file(s), we have been unable to have the value in flexString1, 9C39DE190AC40F1C009D3F5ACBB02B19,  map to "/All Customers/CompanyName - Division" and populate the value "/All Customers/CompanyName - Division" into the "customerURI" field whenever the string "9C39DE190AC40F1C009D3F5ACBB02B19" is encountered by the flexstring1 field..

The "" file is working and populating the value "/All Customers/CompanyName" in the field "customerURI". But the "" file is not working and is leaving the value "/All Customers/CompanyName" that was populated in the "customerURI" field by So it appears that is being ignored.

Does anyone have any ideas on what we're doing wrong here?

Parents Reply Children
No Data