Need help in recovering lost/forgotten Connector password

Hi Everyone,

We recently completed an Arcsight installation project.  The work was carried out by a local IT Integration vendor.  The handover did not go well and one of the problems was that the Connector password was lost.  Is there anyway of recovering the password without having to reinstall and reconfigure the Connector?  Many TIA

Regards,

Abdul

  • You will have to boot the device into single user mode. The method to do this can slightly vary depending on which model you have but  is similar.

    Once you get booted up into single user mode you can issue the following command:

    update users set user_password=XohlmNooBHFR0oVvjcYpJ3NgPQ11qq73WKhHvch0Vqtg

    that's the hash code to set your user name's password to = password

    replace "user" with admin or what ever UID you want to reset.

    May wish to open a support ticket with hp and verify that the code is correct and help with booting into single user mode on your device. The hash is case sensitive so it must be typed exactly as posted above.

    Hope that helps

  • Dustin,

    Many thanks for your response.   I gave you had suggested a go however, both the BIOS and the boot menu are protected by a password. So I can't even boot from Live CD and mount the root partition to reset the password.  Grub is also protected by a password and I can't edit entries to boot into single user mode.

    Is there a default password for BIOS and/or Grub?

    Cheers

    Abdul


  • Dustin,

    Many thanks for your response.   I gave you had suggested a go however, both the BIOS and the boot menu are protected by a password. So I can't even boot from Live CD and mount the root partition to reset the password.  Grub is also protected by a password and I can't edit entries to boot into single user mode.

    Is there a default password for BIOS and/or Grub?

    Cheers

    Abdul


  • This is an appliance right?

    you won't need to boot into the BIOS I'll message you the Grub password.

  • Dunstin,

    I am also having this issue and was wondering if you could send me the password as well. Please let me know.

    Dante L.