ArcSight-logger-5.3.0.6684.0 Installation error at start-up? On CentOS and RedHat

Gang,

I'm installing Logger onto CentOS 6.1 and Its not going well.. I've tried 6.3 also, and I get the same error.. I've installed the extra files nss-softokn-freebl-3.12.9-3.el6.i686 and ,glibc-2.12-1.25.el6.i686 when ever I run the install when it goes to start the logger I get the following error.. I cant make heads or tails as to what is the issue.. Its a clean install, patched, and IPchains is disabled.. Here is my logger_wizard.log.. this is just a simple test install on a laptop, just to see how the installation process goes..

[root@localhost logs]# cat logger_wizard.log

Tue Feb 12 20:06:50 PST 2013 [35712] /home/logger/current/arcsight/logger/ -i silent -f /home/logger/current/arcsight/logger/user/logger/silent.properties

Starting APS...Already running.

Starting MySQL...Already running.

Starting PostgreSQL...Already running.

[Tue Feb 12 20:06:52 PST 2013] is_server_up.sh: Logger server is up

[2013-02-12 20:06:59,126][ERROR][DirectConnection$ReadChannel][run][pool-1-thread-1]

!! DirectConnection ReadChannel thread 25 has died.  reason=end of communication channel

[2013-02-12 20:07:14,840][ERROR][WizardErrorMessageImpl][show][Thread-15]

Total storage group size: 20GB.

  Availabe volume size is 7GB. Total storage group size cannot exceed available volume size.

Note Logger has reserved 0GB of the 7GB you requested for internal storage.

Tue Feb 12 20:08:03 PST 2013 [36325] /home/logger/current/arcsight/logger/ -i silent -f /home/logger/current/arcsight/logger/user/logger/silent.properties

Starting APS...Already running.

Starting MySQL...Already running.

Starting PostgreSQL...Already running.

[Tue Feb 12 20:08:03 PST 2013] is_server_up.sh: Logger server is up

[2013-02-12 20:08:06,207][ERROR][DirectConnection$ReadChannel][run][pool-1-thread-1]

!! DirectConnection ReadChannel thread 25 has died.  reason=end of communication channel

[2013-02-12 20:08:11,887][ERROR][WizardErrorMessageImpl][show][Thread-13]

Arcsight 5.3 error on CentOs 6.1.jpg

I just tried installing on redhat and get the same error in the same place... Message was edited by: Tim Bates

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  • Same error as your's. OS is RHEL 6.1 64bit.

    I changed the silent.properties of /opt/Logger/current/arcsight/logger/user/logger/ (your file is /home/logger/current/arcsight/logger/user/logger/silent.properties) as below:

    [root@vmlogger-ca ~]# vi
    /opt/Logger/current/arcsight/logger/user/logger/silent.properties

    #Maximum Size (GB)

    storageVolume.maxSize=20    #default is 7, i changed to 20

    then, it works as well. may it help for you!

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  • Same error as your's. OS is RHEL 6.1 64bit.

    I changed the silent.properties of /opt/Logger/current/arcsight/logger/user/logger/ (your file is /home/logger/current/arcsight/logger/user/logger/silent.properties) as below:

    [root@vmlogger-ca ~]# vi
    /opt/Logger/current/arcsight/logger/user/logger/silent.properties

    #Maximum Size (GB)

    storageVolume.maxSize=20    #default is 7, i changed to 20

    then, it works as well. may it help for you!

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