SOAR - user decision (approve/deny)


how to configure user decision action which is replied by mail. User reply mail with keyword APPROVE or DENY but in SOAR is status "Waiting user" and there is no information about replied mail. How should I configure mail server to ingest user decision from mail.


Thank you


Wojciech Aleksandrowski

  • Hi,

    You would need to configure Incoming (POP, IMAP(S), Exchange and so on and Outgoing (SMTP) Mail integration. You can click on the question mark icon at top right corner of SOAR UI to reach Integration Guides. User Decision element needs both integrations to work. Also, I am confirming if there is any additional updated information.


    Thank you