O365 Connector Issue

We have deployed the Microsoft 365 Smart Connector. While it functions intermittently, it occasionally encounters service disruptions. We have thoroughly reviewed the available logs; however, we were unable to identify any specific error messages.  See below error message. Please if you have resolved this error let me know. 

This is the error from agent.log

[ERROR]
javax.net.ssl.SSLPeerUnverifiedException: Certificate for <manage.office.com> doesn't match any of the subject alternative names: [*.azureedge.net, *.media.microsoftstream.com, *.origin.mediaservices.windows.net, *.streaming.mediaservices.windows.net].

  • Hello, I have the same problem. Some solution?

    <ArcSight Connector Version: 8.4.3.9181.0>

    <ArcSight Parser Version: 8.4.3.9181.0>

    2024-02-09 09:15:40,111][INFO ][com.arcsight.agent.ax.a.a] [startSubscription]Starting subscription for Office 365 content type = [Audit.AzureActiveDirectory]
    [2024-02-09 09:15:40,111][INFO ][com.arcsight.util.m.a.b] [getHttpPostResponse][WrapperListener_start_runner] Executing HTTP POST request = [POST https://manage.office.com/api/v1.0/d89d186e-b2f4-437f-82c3-98aa734131b7/activity/feed/subscriptions/start?contentType=Audit.AzureActiveDirectory&PublisherIdentifier=e95c5675-7ead-447b-af80-affb1e646d3f HTTP/1.1]
    [2024-02-09 09:15:40,176][WARN ][com.arcsight.util.m.a.b] [getHttpPostResponse][WrapperListener_start_runner] Encountered an exception, attempting to retry. Retry attempt# = [1]
    [2024-02-09 09:15:40,176][WARN ][com.arcsight.util.m.a.b] [getHttpPostResponse]javax.net.ssl.SSLPeerUnverifiedException: Certificate for <manage.office.com> doesn't match any of the subject alternative names: [*.azureedge.net, *.media.microsoftstream.com, *.origin.mediaservices.windows.net, *.streaming.mediaservices.windows.net]
    [2024-02-09 09:15:40,259][ERROR][com.arcsight.util.m.a.b] [getHttpPostResponse][WrapperListener_start_runner] Cannot execute HTTP POST request = [POST https://manage.office.com/api/v1.0/d89d186e-b2f4-437f-82c3-98aa734131b7/activity/feed/subscriptions/start?contentType=Audit.AzureActiveDirectory&PublisherIdentifier=e95c5675-7ead-447b-af80-affb1e646d3f HTTP/1.1], after [1] retry attempts
    [2024-02-09 09:15:40,259][ERROR][com.arcsight.agent.ax.a.a] [startSubscription]Cannot start subscription for Office 365 content type = [Audit.AzureActiveDirectory]
    [2024-02-09 09:15:40,259][ERROR][com.arcsight.agent.util.at] [createParameterVerificationMessage]Error [Cannot start subscription for Office 365 content type = [Audit.AzureActiveDirectory]]. Possible Solution []
    [2024-02-09 09:15:40,259][ERROR][com.arcsight.agent.loadable.agent._Office365RestApiConnector] [startSubscription]Cannot start subscription for Office 365 content type = [Audit.AzureActiveDirectory]
    [2024-02-09 09:15:40,259][ERROR][com.arcsight.agent.loadable.agent._Office365RestApiConnector] [startSubscription]javax.net.ssl.SSLPeerUnverifiedException: Certificate for <manage.office.com> doesn't match any of the subject alternative names: [*.azureedge.net, *.media.microsoftstream.com, *.origin.mediaservices.windows.net, *.streaming.mediaservices.windows.net]

    Thank You

  • Verified Answer

    Hello  ,

    Please follow the steps from this KB:

    https://portal.microfocus.com/s/article/KM000025679

    Should work Slight smile

    If not, please open a support case.

    Thanks,

    Mladen