This article describes what to be perform when other issue with certificates between Logger and ESM arise
Appliance or Software above to 7.1 version
One may have seen some cases where the On Board Connector (OBC) breaks due to various reasons but it seems to be related to a bad certificate in the logger web keystore. It is suggested to please verify certificates if one have tried all the other known workarounds for OBC issues. The certificate will present themselves using the localhost 127.0.0.1 IP, Logger IP or Logger Hostname. Please see attached document for examples.
1. Forwarding Stops
2. Certificates page is blank
3. ESM destinations missing
Do a tail -f on the logger_web.log when trying to access the certificate page in the logger UI.
tail -f /opt/arcsight/userdata/logger/logs/logger_web.log
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CyberRes Community Manager
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