Support Tip: [ArcSight Logger] Certificate Issues: Upgrading logger breaks forwarding connector OBC ESM

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Summary
This article describes what could happen on scenarios Logger Forwarding events to ESM

Products
ArcSight Logger

Environment
Logger Appliance and Software above version 7.1

SYMPTOMS
1. Forwarding Stops

2. Certificates page is blank

3. ESM destinations missing

ERROR Signature:

(/opt/arcsight/userdata/logger/logs/logger_web.log)

Got config lock for page [certificate_alert]

Read Full Support Article here. 


Support Article Reference Number (URL Name)
KM000007947

__________________________________

Elizabeth Knappen
CyberRes Community Manager

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