Support Tip: [ArcSight Logger] How to retrieve logs from Logger on CLI

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Summary
This article describes in the event occassionally one may not have GUI to collect logs and this is the procedure to obtain them

Products
ArcSight Logger

Environment
Appliance L7600 L7700
Logger version above than 6.71

Situation
Graphical Interface is down and logs are required

Resolution
•Gain root command line access to the Logger Appliance.

•Run the following commands to create the logs snapshot:

a. cd /opt/arcsight/logger/bin/scripts

b. export ARCSIGHT_HOME=/opt/arcsight/logger/

c. echo $ARCSIGHT_HOME /opt/arcsight/logger/

d. Then run the script

e. ./retrieve_logs.sh root

•Once that is finished it will create a file called snapshots.zip. Obtain the file from the following location:

/opt/arcsight/logger/tmp/snapshots/snapshots.zip

Support Article Link


Support Article Reference Number (URL Name)
KM000007943

__________________________________

Elizabeth Knappen
CyberRes Community Manager

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