Knowledge Doc: Web Management page unavailable after applying patch ESM 7.6.3 or patch ESM 7.5.9

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Summary
Web Management page unavailable after applying patch ESM 7.6.3 or patch ESM 7.5.9.

Products
ArcSight Enterprise Security Manager (ESM)

Environment
ESM 7.5.9
ESM 7.6.3

Situation
After applying patch ESM 7.5.9 or patch ESM 7.6.3 you may encounter this error when accessing Web Management page through https://<hostname>:8443/arcsight/web/manage.jsp

HTTP ERROR 500 org.apache.jasper.JasperException: java.lang.IllegalStateException: No Java compiler available for configuration options compilerClassName: [null] and compiler: [null]
URI: /arcsight/web/manage.jsp
STATUS:	500
MESSAGE: org.apache.jasper.JasperException: java.lang.IllegalStateException: No Java compiler available for configuration options compilerClassName: [null] and compiler: [null]
SERVLET: jsp
CAUSED BY: org.apache.jasper.JasperException: java.lang.IllegalStateException: No Java compiler available for configuration options compilerClassName: [null] and compiler: [null]
CAUSED BY: java.lang.IllegalStateException: No Java compiler available for configuration options compilerClassName: [null] and compiler: [null]
Caused by: org.apache.jasper.JasperException: java.lang.IllegalStateException: No Java compiler available for configuration options compilerClassName: [null] and compiler: [null]
	at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:605)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:436)



For Cause and Resolution read Full Knowledge Base Article.

URL Name
KM000011274

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