Knowledge Doc: [Standard Connectors] Fix connector showing down in ArcSight console

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Summary
Connector shows down in arcsight console even it's service still in running state on connector's server

Products
ArcSight Standard Connectors

Environment
Flex Connector 8.2
ESM 7.0

Situation
Connector shows down state in ArcSight Console. Could not re-register the esm destination due to error: "Parent 'site connectors' already has a child with name/alias 'OCL LB'"

Cause
The internal name of connector is still existed in esm's destination config -> need to delete/readd the esm's destination

Resolution
Delete exist connector in ArcSight Console.
Remove then readd esm destination on connector's setting -> error "Parent 'site connectors' already has a child with name/alias 'OCL LB' was no longer persist however connector in console still show 'down'
agent.log shown missing lb.jsonparser.properties caused connector not able to running -> copied this file to /current/user/agent/flexagent
After that connector running fine without any issue

Knowledge Base Article Link


URL Name
KM000010556

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