Summary
Some Logger customers may come across this permission issue when setting configuration backup to CIFS shared folders. Kindly Note: This is a suggestion and that all permission should be sought from the system administrator before making changes. System administration is beyond the scope of the ArcSight document. Ensure that there is a backup taken before making any changes and revert if the changes cause any other ill effect.

Products
ArcSight Logger

Environment
Arcsight Logger (Found on 7.x but may affect other versions)
CIFS Network folder (eg: Windows shared folder)

Situation
Configuration backup on the Logger webUI to CIFS mount may result in a "Permission Denied" error in the logger_server.log.

Cause
This seems to be an issue due to conflict of a Linux non-root user (arcsight) writing via SMB. Logger uses non-root user to transfer the generated configuration backup file into the shared folder.

Read Full Knowledge Base Article for Resolution Steps. 

URL Name
KM000007961