Summary
There may be an issue load balancing events to connector destinations after an upgrade. Error Message [java.lang.NullPointerException]null >> Attempting relogin 2022-10-20 11:31:11,751 [ERROR][Load Update Thread 109][com.arcsight.lb.monitoringPerf.b][getLoad] - Error querying loadStatistics for Connector udp-Critical-NW-devices2 Error Message [java.lang.NullPointerException]null >> Attempting relogin

Products
ArcSight Standard Connectors

Environment
SmartConnector Load Balancer

Situation
There may be an issue load balancing events to connector destinations after an upgrade.

Error Message [java.lang.NullPointerException]null >> Attempting relogin
2022-10-2 [ERROR][Load Update Thread 109][com.arcsight.lb.monitoringPerf.b][getLoad] - Error querying loadStatistics for Connector conn_name Error Message [java.lang.NullPointerException]null >> Attempting relogin

Cause
Due to the upgrade, some routing configurations may require a restart/reboot of the Load balancer

Resolution
Restart/Reboot the Load Balancer

Knowledge Base Article Link

URL Name
KM000011569