Knowledge Doc: [ArcMC] Platform initializers fail............check /opt/arcsight/.............../logger_init_driver.log for details

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Summary
After uninstalling the old version of the Arcmc, attempt to install a fresh/higher version resulted in the error "Platform initializers fail............check /opt/arcsight/.............../logger_init_driver.log for details". This is peculiar to both arcmc and logger.

Products
ArcSight Management Center (ArcMC)

Environment
Logger 7.1
ArcMC 3.0

Situation
After uninstalling the old version of the Arcmc, attempt to install a fresh/higher version resulted in the error
"Platform initializers fail............check /opt/arcsight/.............../logger_init_driver.log for details".

This is peculiar to both Arcmc and Logger.

Resolution
-Make sure that after uninstalling, manually delete the ~/userdata directory
-If the error is encountered, 1st make sure the root user owns the ~/userdata directory.
-if issue persist, uninstall/reinstall the OS and proceed with fresh installation of the arcmc/logger.


Knowledge Base Article Link


URL Name
KM000013411

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