Knowledge Doc: Cannot import user list from Logger appliance to Fusion ArcMc

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Summary
Error encountered while importing user(s). Error: Invalid request: Missing 'First Name' field. Missing 'Last Name' field.

Products
ArcSight Logger

Environment
ArcMC 3.1

Situation
Unable to import users from Logger appliance to Logger software. Error: Invalid request: Missing 'First Name' field. Missing 'Last Name' field.

Cause
Can't import user list from Logger appliance to Fusion ArcMc

Resolution
Login to the Logger appliance
Navigate to System Admin -> User Management -> Users
Confirm if the users on this logger appliance have First Name and Last Name column configured.
If any user has missing first name and last name, click the edit button in System Admin -> User Management -> Users-> Edit, and fill the empty columns.


Knowledge Base Article Link
URL Name
KM000016175

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