Knowledge Doc: [Logger] Failed to get defined groupsError communicating to web server

Elizabeth Knappen
 
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Summary
This article details a workaround when getting the message "Failed to get defined groupsError communicating to web server" on the User Management tab of a Logger

Products
ArcSight Logger

Environment
7.x Logger either Software or Appliance Form Factor.

Situation
Consider the scenario where one is getting a similar behavior as pictured in the below screenshot after trying to check the users and/or groups over the User Management tab of a Logger:

Read Full Knowledge Base Article for Resolution Steps. 


URL Name
KM000016270

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