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Web Inspect Enterprise REST API's 500 error

Nageshwara rao Grandhi
 

Hello everyone,

I had recently installed Web Inspect Enterprise version - 22.1, when i am trying to access the API calls it was showing 500 error. Do we need to follow any more steps to activate API's or we can use API's after the successful installation of Web Inspect Enterprise.

Thanks,

Nagesh

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     We had another customer recently report this error. Please open a ticket with support and have them reference OCTIM11K755059 as development is still investigating. When you open the support ticket, please include a copy of the WIE.Rest.log from C:\ProgramData\HP\WIE\REST.

  • 0   in reply to Ethan

    The issue seen by the other customer was related to a certificate issue. As mentioned, take a look at the WIE.Rest.log and you should see an error similar to this:

    2020-10-27 13:46:24,074 ERROR [49] ServiceClient.ExtendUnifyLoginToken - SSC Exception.
    System.ServiceModel.FaultException: The security token could not be authenticated or authorized; nested exception is org.apache.wss4j.common.ext.WSSecurityException: The security token could not be authenticated or authorized

    After further investigation, the SSL certificate had expired for their WIE instance. After resolving that the certificate needed to be imported to the JAVA keystore for the SSC instance. www.microfocus.com/.../index.htm

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  • 0   in reply to Ethan

    The issue seen by the other customer was related to a certificate issue. As mentioned, take a look at the WIE.Rest.log and you should see an error similar to this:

    2020-10-27 13:46:24,074 ERROR [49] ServiceClient.ExtendUnifyLoginToken - SSC Exception.
    System.ServiceModel.FaultException: The security token could not be authenticated or authorized; nested exception is org.apache.wss4j.common.ext.WSSecurityException: The security token could not be authenticated or authorized

    After further investigation, the SSL certificate had expired for their WIE instance. After resolving that the certificate needed to be imported to the JAVA keystore for the SSC instance. www.microfocus.com/.../index.htm

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