Server Error when upgrading to 22.2


I just upgraded my WebInspect Enterprise environment to 22.2. SSC upgrade went well and works as expected. Installed Webinspect Enterprise22.2 with no issues. Wehn running the initializer, i get the following:

Server Error
Au unexpected WebInpect Enterprise Server error occurred.
Please Try again.
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

In the ManagerWS_trace log, I see:

2023-01-25 10:53:12,039 WARN [42] Problem with SSL certificate: RemoteCertificateNameMismatch, RemoteCertificateChainErrors
2023-01-25 10:53:12,039 WARN [42] The name on the security certificate does not match the name of the site.
2023-01-25 10:53:12,039 WARN [42] Certificate chain error UntrustedRoot: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

2023-01-25 10:53:12,039 ERROR [42] Untrusted SSL certificate was rejected. No connection will be established.

Which cert is causing the problem?



  • 0  

    Maybe print out the certs in your WIE (is it an IIS thing - we got rid of WIE so I cant recall if it is IIS or JRE)
    Then check the fields - which ones dont match?

    It seems to be complaining about self signed. We started getting certs from official 3rd party rather than our internal signing.

    Now my colleagues use GCP and that can print its own certs that our SSC seems happy with. But if we used self signed we hit issues.

    So check in your keystores - you might be able to find candidates whilst someone gives you a better approach?

  • 0  

    As you are receiving an error during the WIE Initializer, take a look at its corresponding log file - C:\Program Files\Fortify\Fortify WebInspect Enterprise <version>\Initializer\Initializer_trace.log - to see if it provides any additional information. Also, what part of the Initializer is failing? Is it while connecting to your SSC instance? If so, it could be an issue with your SSC cert not being installed on the WIE server.