One of the application supports only chrome and hence unable to perform Login Macro record and scan .
As Web page doesnot loads on IE and Mozilla , Hence suggest how to achieve it
Depends on how the app is recognizing what browser is being used, but the best option is to use the latest version of the product (19.2.0) where Gecko 59 is being utilized. Then modify the user-agent string for both the creation of the login macro and also the scan.
I've seen this work in almost all these types of cases, but again depends on how the app is developed.