Options
Related Tips & Info

What do I do if I have concerns about a case?

MigrationDeletedUser
1 Likes
  • Callback process - I haven't heard from my Engineer
    • Check the "contact me" button in your case to request a call
    • Contact us via chat or phone requesting a call
  • Duty Management Process - I need additional attention
    • Chat or call and notify the agent
      • you would like a Duty Manager assigned
      • provide your case number
      • provide your contact information
    • A Duty Manager will
      • reach out to understand your concerns
      • develop an action plan
      • follow up with Micro Focus resources to assist in execution of that plan
  • Notify Support Management
    • Provide your case number and concerns to relevant leadership
      • Amanda Horan <amanda.moore@micdrofocus.com>
      • Francisco Morales <francisco.morales@microfocus.com>
Comment List
Related
Recommended

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.