Certificate error configuring salesforce collector

Hello,

 

It is my first time creating a Salesforce collector on Identity Governance 3.6.1. when testing the connection, I'm getting a certificate error.

This is what I'm getting in the log file:

[FINE] 2020-09-16 14:25:00 com.netiq.daas.daaservice.ServiceMap loadServiceInstance - [DAAS] Received request to load service: SalesforceAccountTemplate-7-14-0eb99702b4bc401ab6c497b044bb2e62
[FINE] 2020-09-16 14:25:00 com.netiq.daas.daaservice.ServiceMap loadServiceInstance - [DAAS] Loaded service: SalesforceAccountTemplate-7-14-0eb99702b4bc401ab6c497b044bb2e62, load count: 1
[FINE] 2020-09-16 14:25:00 com.netiq.daas.daaservice.ServiceProviderMap clean - [DAAS] Collection cleaner running...
[FINE] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SalesforceService setConfigData - [DAAS] Salesforce SOAP Service URL: https://na139.salesforce.com/services/Soap/c/49.0/00D4W000002Twpz
[FINE] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SalesforceService setConfigData - [DAAS] Salesforce SOAP Service Namespace: urn:enterprise.soap.sforce.com
[FINE] 2020-09-16 14:25:00 com.netiq.daas.common.SrvInstance <init> - [DAAS] New service instance. TTL: 60
[FINE] 2020-09-16 14:25:00 com.netiq.daas.common.SrvInstance resetTimeout - [DAAS] Reset timeout for service instance to TTL: 60
[FINEST] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SFLogin login - [DAAS] login
[FINEST] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SoapCall soapRequest - [DAAS] request url: https://na139.salesforce.com/services/Soap/c/49.0/00D4W000002Twpz
[FINEST] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SSLSocketFactory_ALS <init> - [DAAS] Creating TrustManager...
[FINEST] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SSLSocketFactory_ALS <init> - [DAAS] Setting up SSLContext environment...
[FINEST] 2020-09-16 14:25:00 com.netiq.daas.salesforceservice.SoapCall soapRequest - [DAAS] Service URL: https://na139.salesforce.com/services/Soap/c/49.0/00D4W000002Twpz
[FINE] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.TrustManager_ALS checkServerTrusted - [DAAS] In checkServerTrusted()...
[FINE] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.TrustManager_ALS isChainTrusted - [DAAS] Inspecting certificate chain. length is: 2
[FINE] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.TrustManager_ALS isChainTrusted - [DAAS] Issuer Cert 1: CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US
[FINE] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.TrustManager_ALS isChainTrusted - [DAAS] Subject Cert 1: CN=DigiCert SHA2 Secure Server CA, O=DigiCert Inc, C=US
[FINE] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.TrustManager_ALS isChainTrusted - [DAAS] Serial Number 1: 1fda3eb6eca75c888438b724bcfbc91
[FINE] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.TrustManager_ALS isChainTrusted - [DAAS] isChainTrusted Exception: java.lang.NullPointerException
[FINEST] 2020-09-16 14:25:03 com.netiq.daas.salesforceservice.SoapCall soapRequest - [DAAS] Salesforce I/O Exception: java.security.cert.CertificateException: Certificate from target server is not trusted
[FINE] 2020-09-16 14:25:03 com.netiq.daas.daaservice.ServiceMap unloadServiceInstance - [DAAS] Received request to unload service: SalesforceAccountTemplate-7-14-0eb99702b4bc401ab6c497b044bb2e62
[FINE] 2020-09-16 14:25:03 com.netiq.daas.daaservice.ServiceMap unloadServiceInstance - [DAAS] Decremented load count on service: SalesforceAccountTemplate-7-14-0eb99702b4bc401ab6c497b044bb2e62, load count: null
[SEVERE] 2020-09-16 14:25:03 com.netiq.iac.server.rest.ConnectionService testConnection - [IG-SERVER] Test Connection error: El conector DaaS ha devuelto el error (486): Error de conexión de destino: Salesforce I/O Exception: java.security.cert.CertificateException: Certificate from target server is not trusted

 

 

Hope you can help me.

  • Greetings,
    Please open a Service Request so that we can work with you to resolve this issue. Once you open the SR, please let them know that I outlined for you to open it and they should involve me.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    Micro Focus