Unexpected Error, contact your system administrator

Dears,

I am receiving the below error in IGA:

Unexpected Error, contact your system administrator

Noting I am receiving it after the installation is complete; and when opening the system, I receive it (no data was input yet on the system).

Any help is appreciated to fix that.

Best regards,
Georgio

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  • Dears,
    Below errors are found in the Tomcat log:
    [SEVERE] 2020-10-02 11:02:57 com.netiq.iac.server.rest.ConnectionService testConnection - [IG-SERVER] Test Connection error: DaaS connector returned error (487): Target authentication failure: Failed Authentication: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903D3, comment: AcceptSecurityContext error, data 52e, v3839 ]
    [SEVERE] 2020-10-02 11:05:11 com.netiq.iac.server.rest.RiskScoreService getRiskScoreConfiguration - [IG-SERVER] Encountered unexpected error: null
  • Greetings,
    You have two (2) different errors outlined which are you trying to resolve in this thread because it should be 1 per thread?

    #1
    [SEVERE] 2020-10-02 11:02:57 com.netiq.iac.server.rest.ConnectionService testConnection - [IG-SERVER] Test Connection error: DaaS connector returned error (487): Target authentication failure: Failed Authentication: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903D3, comment: AcceptSecurityContext error, data 52e, v3839 ]

    This is from a test connection (where some pressed the test connection button) in an area within ID Gov that will be connecting to an "LDAP Server" that is failing with the ID & Password that were provided. Are you trying to connection to:
    a) LDAP server (AD or eDirectory) in an Identity Collector
    b) LDAP server (AD or eDirectory) in an Account or Permission Collector
    c) LDAP server (AD or eDirectory) in LDAP Fulfillment?

    If none of the above, what are you trying to configure/connect to?


    #2
    [SEVERE] 2020-10-02 11:05:11 com.netiq.iac.server.rest.RiskScoreService getRiskScoreConfiguration - [IG-SERVER] Encountered unexpected error: null

    This relates to Risk configuration within ID Gov
    a) Have you started to configure Risk
    b) What is the exact version of ID Gov
    c) How did you did you install the databases, did you allow the installer to create everything or did you create sql files?

    If you set the package com.netiq.iac.server.rest.RiskScoreService to DEBUG or TRACE in the ig-server-logging.xml and
    -Stop tomcat
    -Delete the localhost folder in the tomcat/work/Catalina directory
    -Delete or move out all of the logs in the tomcat/logs directory
    -Start Tomcat
    -Login and configure again we should get more information about the issue.

     

    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    Micro Focus

  • Dear Steve,

    Thank you for your reply.

    For issue 1; please note the issue is received before configuring anything (identity/account/permissions collector); it is appearing at the login with bootstrap admin.

    For issue 2; we did not even reach the RISK configuration, we had just finished installation and those errors appeared in the log file. 

    We are using version 3.5.0.

    For the SQL, we extracted the IDGov35-Core-Helper-All, which installed Postgres (which by the way is connected successfully during installation and after).

    Best regards,
    Georgio

  • If this is a new install, I would strongly recommend you just reinstall as 3.6.latest, since there is no point in starting with an older version.

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