after that a new user completes the Challenge Response, when clicks the botton to send it, nothing happen, no matter how many times press this botton. I don't know why this is happening, we have never had problems with the Challenge Response before.
Which version of IDM, assuming this is the UserApp? If IDM 4.5, are you actually using the much-improved SSPR component for this? Which browser and version? Can you duplicate it with other browsers or versions? Does a test environment behave the same way? Did this ever work?
-- Good luck.
If you find this post helpful and are logged into the web interface, show your appreciation and click on the star below...