Implementing a reusable interface between Identity Manager and a 3rd party application provides for an effective and easy way to deliver extended integration. In this example, we use Frontrange Heat, a popular ticketing system, and we describe the few simple steps that are required.
Figure 8: After importing the WSDL, you will see one function call for setCallSoapIn. You must copy this call and modify the copy to act on setCallSoapIn/setCall, to properly format the XML document sent to Heat.
Figure 12: It is also possible to invoke the provisioning request from another provisioning request, which together with the Start Workflow action in Policy Builder, provides easy reusability once you have a working provisioning request configured for setCall.