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user account issue....`

Short story, network admin went to create a user account in iManager for a teacher to then find out that the username already existed and they did receive a warning that the username already exists.  This is true because it was a teacher that left and then came back about a year later.  They went in and just reset the password for the account so the teacher could login. 

Now no matter what PC this teacher logs in on after a period of time the Windows 10 background goes black, icons in the taskbar disappear and it renders the PC pretty much useless.  I have created other accounts in iManager since this attempted creation and they all work fine, no issues, there is something with this one user account.  This is not a PC issue as this account has not existed previously on any PC (reimage every year), and the same thing happens on every PC you try.  I have tried to delete and recreate this account with the same username and the same thing happens when I log in to a  PC.  Additionally, if I restart and login again, the PC goes through the "getting everything ready" Win10 process again and then in C:\Users another profile is created but this time shows username.computername

Not sure if this is something I can track down in iManager or if this is something in ZCM?  Not sure where to look first for this one.

Our environment is simple (2) SLES servers, and one ZCM 2017 SP3 server.


Thanks for any ideas......

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