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Warning: Collecting entity 'USER' whenever a user's supervisor is changed.

ggilbe
 

Upon changing a user's supervisor in AD and re-collecting the identities, the collection status shows a warning - 

1. Warning: Collecting entity 'USER'
Multiple values for single value attribute. Refer to 'supervisorId' in the following data: 

{"userId":"CN=Arden Allison,OU=AMS,OU=Corp,DC=simcorp,DC=local","firstName":"Arden","lastName":"Allison","officePhone":"+1 617-555-1477","location":"New York","emails":"aallison@efocused.com","department":"Product Group","fullName":"Allison, Arden","workforceId":"1477","geoLocation":"US","guid":"3a821d5c-8fb1-4da2-9bcd-b23e7ed37ff7","jobTitle":"Software Engineer","dn":"CN=Arden Allison,OU=AMS,OU=Corp,DC=simcorp,DC=local","supervisorId":["CN=Tobias Bartlett,OU=EMEA,OU=Corp,DC=simcorp,DC=local","CN=Talon Bruce,OU=AMS,OU=Corp,DC=simcorp,DC=local","CN=Tobias Bartlett,OU=EMEA,OU=Corp,DC=simcorp,DC=local"]} 

You can see the original supervisor in the supervisorId JSON list along with the new supervisor. 

Why would we get this warning? We don't get this warning if we change the user's first or last name. It only appears to have a problem with a supervisor change.

Thanks,
Gary Gilbert

  • 0  

    Hello,
    I experienced this behavior as well over the weekend and am currently investigating it. I would suggest that you create a Service Request with the Support team to receive assistance.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurit

  • 0  

    What version is this on?  Is this the AD Identity collector with changes, or without?   Is this the only identity source?

    --Jim

  • 0   in reply to   

    Hello Jim,
        This is the AD Identity with Changes.  When you are using a "with changes" Identity Collector you can only use Publish without merging.  If you are using "merging" (a) it is not supported and (b) there will be issues.   We are investigating as it is seen in "some" set-ups but not all.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity  

  • 0

    Hello, do you have more information on this issue.

    I am facing the same issue with 'AD Identity with changes Collector'. This happens with several random users who have had the same manager since always so in my case issue occurs even without manager change.

    The weird part is these collection warnings only occur after enabling the 'event change' checkbox. and upon Publishing all the users who were in warning loses the manager in catalog. Every thing works fine when I disable the 'event change processing'.

    Thanks,

    Saifee

  • 0   in reply to 

    Hello,
       Please open a Service Request referencing this Thread so we can gather some information about your environment.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity

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