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Warning: Collecting entity 'USER' whenever a user's supervisor is changed.

Upon changing a user's supervisor in AD and re-collecting the identities, the collection status shows a warning - 

1. Warning: Collecting entity 'USER'
Multiple values for single value attribute. Refer to 'supervisorId' in the following data: 

{"userId":"CN=Arden Allison,OU=AMS,OU=Corp,DC=simcorp,DC=local","firstName":"Arden","lastName":"Allison","officePhone":"+1 617-555-1477","location":"New York","emails":"aallison@efocused.com","department":"Product Group","fullName":"Allison, Arden","workforceId":"1477","geoLocation":"US","guid":"3a821d5c-8fb1-4da2-9bcd-b23e7ed37ff7","jobTitle":"Software Engineer","dn":"CN=Arden Allison,OU=AMS,OU=Corp,DC=simcorp,DC=local","supervisorId":["CN=Tobias Bartlett,OU=EMEA,OU=Corp,DC=simcorp,DC=local","CN=Talon Bruce,OU=AMS,OU=Corp,DC=simcorp,DC=local","CN=Tobias Bartlett,OU=EMEA,OU=Corp,DC=simcorp,DC=local"]} 

You can see the original supervisor in the supervisorId JSON list along with the new supervisor. 

Why would we get this warning? We don't get this warning if we change the user's first or last name. It only appears to have a problem with a supervisor change.

Thanks,
Gary Gilbert

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  • 0  

    Hello,
    I experienced this behavior as well over the weekend and am currently investigating it. I would suggest that you create a Service Request with the Support team to receive assistance.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurit

Reply
  • 0  

    Hello,
    I experienced this behavior as well over the weekend and am currently investigating it. I would suggest that you create a Service Request with the Support team to receive assistance.


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurit

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