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Identity Reporting page is blank

Franco Gozalvez

I have installed Identity Reporting comes with Identity Governance installer. But after I login to Identity Reporting, the page is blank and I am getting the error below in the catalina.yyyy-mm-dd.log. I have no issues to login to Identity Governance or IDMDASH

Log Details:


10-Aug-2023 12:53:12.522 WARNING [https-jsse-nio-8543-exec-10] com.netiq.idm.auth.oauth.OAuthManagerRpt.validateToken [RPT-CORE] Token validation failed. HTTP status code: 0 Detail message from authentication server: JWT "nbf" claim is after the current time.
10-Aug-2023 12:53:12.525 WARNING [https-jsse-nio-8543-exec-2] com.netiq.idm.auth.oauth.OAuthManagerRpt.validateToken [RPT-CORE] Token validation failed. HTTP status code: 0 Detail message from authentication server: JWT "nbf" claim is after the current time.
10-Aug-2023 12:53:12.527 WARNING [https-jsse-nio-8543-exec-6] com.netiq.idm.auth.oauth.OAuthManagerRpt.validateToken [RPT-CORE] Token validation failed. HTTP status code: 0 Detail message from authentication server: JWT "nbf" claim is after the current time.
10-Aug-2023 12:53:12.530 WARNING [https-jsse-nio-8543-exec-5] com.netiq.idm.auth.oauth.OAuthManagerRpt.validateToken [RPT-CORE] Token validation failed. HTTP status code: 0 Detail message from authentication server: JWT "nbf" claim is after the current time.
10-Aug-2023 12:53:12.532 WARNING [https-jsse-nio-8543-exec-4] com.netiq.idm.auth.oauth.OAuthManagerRpt.validateToken [RPT-CORE] Token validation failed. HTTP status code: 0 Detail message from authentication server: JWT "nbf" claim is after the current time.

and so on...

I have come across a thread describing this issue before, but the solution posted there doesn't contain much details and i couldn't do it. Thanks in advance!

  • 0  

    Greetings,

    1) What is the exact version of Identity Reporting (as seen in the Logs since you can not login)?

    2) What is the exact version of Identity Governance (as seen in the About page)?

    3) What is the exact version and producer of the JRE/JDK that you have Tomcat using (this can be seen at the top of the catalina.%date%.log file)?

    4.a) Is Identity Reporting installed on the same Tomcat as Identity Governance?
    4.b) If they are on the same Tomcat, did you install ID Gov and ID Reporting at the same time?

    5.a) Is osp deployed with ID Gov or ID Apps?
    5.b) What is the exact version of osp?


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity

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