Identity Reporting - Reports not execuing properly

Hello.

I was able to install Identity Reporting in RHEL 7.9. but the reports are not executing properly. This is the error log:


11-Aug-2023 13:29:15.355 SEVERE [pool-5-thread-2] com.novell.idm.rpt.core.server.rest.OsgiBridge.runReportInternal [RPT-CORE] The following error was encountered when attempting to run report 'Usuarios': An error was detected while running report 'Usuarios': Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
11-Aug-2023 13:29:15.355 SEVERE [pool-5-thread-2] com.novell.idm.rpt.core.server.schedules.ScheduleManager$ReportTask.runJasper [RPT-CORE] The following error was encountered when attempting to run report 'Usuarios - 11/08/2023 13:29.': An error was detected while running report 'Usuarios': Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
com.netiq.common.i18n.LocalizedException: The following error was encountered when attempting to run report 'Usuarios - 11/08/2023 13:29.': An error was detected while running report 'Usuarios': Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
at com.novell.idm.rpt.core.server.schedules.ScheduleManager$ReportTask.runJasper(ScheduleManager.java:148)
at com.novell.idm.rpt.core.server.schedules.ScheduleManager$ReportTask.runAndUpdateReport(ScheduleManager.java:262)
at com.novell.idm.rpt.core.server.schedules.ScheduleManager$ReportTask.call(ScheduleManager.java:236)
at com.novell.idm.rpt.core.server.schedules.ScheduleManager$ReportTask.call(ScheduleManager.java:83)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Thank you in advance. 

Parents
  • Greetings,

    1) What is the exact version of Identity Reporting (as seen in the About page)?

    2) What is the exact version of Identity Governance (as seen in the About page)?

    3.a) What is the English name of this report?
    3.b) When you open the Report in the Repository page:
    3.b.1) What is the version number?
    3.b.2) What is the Release Date?

    4) What is the exact version and producer of the JRE/JDK that you have Tomcat using (this can be seen at the top of the catalina.%date%.log file)?

    5) Who is the owner of all of the folders and files under: /opt/netiq/idm/apps/idrpt/reportContent

    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity

Reply
  • Greetings,

    1) What is the exact version of Identity Reporting (as seen in the About page)?

    2) What is the exact version of Identity Governance (as seen in the About page)?

    3.a) What is the English name of this report?
    3.b) When you open the Report in the Repository page:
    3.b.1) What is the version number?
    3.b.2) What is the Release Date?

    4) What is the exact version and producer of the JRE/JDK that you have Tomcat using (this can be seen at the top of the catalina.%date%.log file)?

    5) Who is the owner of all of the folders and files under: /opt/netiq/idm/apps/idrpt/reportContent

    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity

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