Hello,

you can define an reviewer for escalations.

https://www.microfocus.com/documentation/identity-governance/3.7/user-guide/b1e55sf5.html

"Specify maximum queue time and escalation reviewer"

I'm not sure if you have the same methods for determining an escalation reviewer as you do for a normal reviewer. However, your use case would be covered with the functionality (if nothing else speaks against it)

BR

Tobias

Yeah, not exactly. Escalation moves the unacted approval to the next step in X days. That works fine.
I'm talking about holding submitted tasks for X days until it reaches the queue for the next reviewer.
That does not happen. If I submit my task today, it reaches the next reviewer today, and his time in his queue starts counting.

That's an interesting use-case.  More of a phased multi-approval approach where phase 2 would all start on the same day/time.   I don't think you can easily do that with the tool today; it would be a good Idea Exchange request.   If you wanted to solve that with an extra IT process, you *could* maybe insert a level of approval that is an IT person, or a process person who knows to just approve everything at the right time, at which point it moves to 3rd level (the "real" 2nd level approver)  but explaining that to an auditor, and updating your process docs to support that might not be worth it, unless its a must have for the business to review.  I'm also not a fan of extra process.   I like the idea of phased reviews though.

--Jim

Yes, the use-case is: the second reviewer should have a fixed period to do his tasks, no matter when or if the first reviewer acted upon the tasks.

The way it is today, the second reviewer might need to login to IG every day, because the first approvers can do it at any time and as soon as they act upon the tasks, they enter the queue for the second reviewer and it starts counting escalation time. If the second reviewer does not login virtually everyday, he might lose his time frame due to escalation.

I guess i'll create an idea.

How short is your review time?   I normally see 2 weeks or so for reviewers, is your time period much shorter?    (I also haven't done a lot with multi-phase reviews)

--Jim