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Problem with newly installed IGA 3.7.3 not starting - Error initializing logging

Servicedesk It

Hi!

We do have a freshly installed IGA 3.7.3 that won't start correctly.

This is what i See in the logs:

[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Server version name: Apache Tomcat/9.0.83
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Server built: Nov 9 2023 20:57:42 UTC
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Server version number: 9.0.83.0
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] OS Name: Windows Server 2022
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] OS Version: 10.0
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Architecture: amd64
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Java Home: C:\Program Files\Zulu\zulu-8\jre
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] JVM Version: 1.8.0_392-b08
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] JVM Vendor: Azul Systems, Inc.
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] CATALINA_BASE: C:\Program Files\Tomcat\Tomcat9
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] CATALINA_HOME: C:\Program Files\Tomcat\Tomcat9
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Dcatalina.home=C:\Program Files\Tomcat\Tomcat9
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Dcatalina.base=C:\Program Files\Tomcat\Tomcat9
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Djava.io.tmpdir=C:\Program Files\Tomcat\Tomcat9\temp
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Djava.util.logging.config.file=C:\Program Files\Tomcat\Tomcat9\conf\logging.properties
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: exit
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: abort
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Xms128m
[INFO] 2024-01-24 17:07:53.001 [org.apache.catalina.startup.VersionLoggerListener] Command line argument: -Xmx256m
[INFO] 2024-01-24 17:07:53.017 [org.apache.catalina.core.AprLifecycleListener] The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [C:\Program Files\Tomcat\Tomcat9\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files\Zulu\zulu-8\\jre\bin;C:\Program Files\Zulu\zulu-8\bin\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\WindowsApps;.]
[INFO] 2024-01-24 17:07:53.642 [org.apache.coyote.http11.Http11NioProtocol] Initializing ProtocolHandler ["http-nio-8080"]
[INFO] 2024-01-24 17:07:53.673 [org.apache.coyote.http11.Http11NioProtocol] Initializing ProtocolHandler ["https-jsse-nio-8443"]
[INFO] 2024-01-24 17:07:53.923 [org.apache.tomcat.util.net.NioEndpoint.certificate] Connector [https-jsse-nio-8443], TLS virtual host [_default_], certificate type [UNDEFINED] configured from keystore [conf/iga-test.p12] using alias [tomcat] with trust store [null]
[INFO] 2024-01-24 17:07:53.923 [org.apache.catalina.startup.Catalina] Server initialization in [1156] milliseconds
[INFO] 2024-01-24 17:07:54.970 [org.apache.catalina.core.StandardService] Starting service [Catalina]
[INFO] 2024-01-24 17:07:54.970 [org.apache.catalina.core.StandardEngine] Starting Servlet engine: [Apache Tomcat/9.0.83]
[INFO] 2024-01-24 17:07:54.986 [org.apache.catalina.startup.HostConfig] Deploying web application archive [C:\Program Files\Tomcat\Tomcat9\webapps\api.war]
[INFO] 2024-01-24 17:08:03.220 [com.netiq.iac.server.j2ee.ArcServerInitListener] Beginning initialization of api_server
[SEVERE] 2024-01-24 17:08:03.439 [com.netiq.iac.server.j2ee.ArcServerInitListener] Error initializing logging
java.lang.IllegalStateException: com.netiq.ism.config.ConfigurationException

And the error reoccurs:

[SEVERE] 2024-01-24 17:08:05.564 [com.netiq.cx.client.VersionLogger] Error initializing logging 

...

[SEVERE] 2024-01-24 17:08:09.673 [com.netiq.iac.server.daas.DaaSInitListener] Error initializing logging 

and so on ..

Any Ideas ?

  • 0  

    Greetings,
       

    1) During the installation, did you select (a) have the installer create all of the schema and tables now, (b) use existing, or (c) create SQL files?

    2) What database are you using (a) MS SQL, (b) Oracle, (c) Postgres?

    3) Do you have a Virus Scanner that is checking "C:\Program Files\Tomcat\Tomcat9" and sub folders?

    4) It is not recommend to install into a folder with spaces as Java will stop at the space.  If you really did install into "C:\Program Files" that will cause issues.  The default install location is "C:\netiq\"

    I would suggest that you either roll back your VM to the base  OR uninstall and delete all files and folders and then utilize our Helper Installer scripts located in the Technical Reference section to assist you with installing (a) Tomcat, (b) ActiveMQ, (c) JDK on this windows server  Since you are still using 3.7.x make sure you utilize the ones from the 3.7.3 documentation and not the ones from the 4.2 documentation page.

    NOTE: 4.2 was released on 09-January-2024, and I would strongly recommend utilizing 4.2 at this time and not installing 3.7.3 if you are just starting out.  3.7.3 will not be supported in December 2024. 


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity

  • 0 in reply to   

    Ok - Thanx - I'll go for the 4.2 vesrion and start all over again!

    /Peter

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