Unable to start review because an unexpected condition occurred

Hi. So, I get this message whenever I try to start a review. I created a new one, so it's not copy of any other previous template.

I have tried different criteria, but still no success.

[SEVERE] 2024-03-25 16:07:00.306 [com.netiq.iac.server.dtp.ReviewTaskStartThread] [IG-SERVER] Unable to start review because an unexpected co
ndition occurred. Please check the system console log.
com.netiq.common.i18n.LocalizedException: Unable to start review because an unexpected condition occurred. Please check the system console lo
g.
at com.netiq.iac.common.IacException.<init>(IacException.java:170)
at com.netiq.iac.persistence.spi.exception.IacPersistenceException.<init>(IacPersistenceException.java:94)
at com.netiq.iac.server.dtp.ReviewTaskStartThread.startReview(ReviewTaskStartThread.java:689)
at com.netiq.iac.server.dtp.ReviewTaskStartThread.call(ReviewTaskStartThread.java:275)
at com.netiq.iac.server.dtp.ReviewTaskStartThread.call(ReviewTaskStartThread.java:1)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)
Caused by: java.lang.NullPointerException
at com.netiq.iac.persistence.service.util.impl.WorkflowInterface.generateJobForNotifyInstance(WorkflowInterface.java:2272)
at com.netiq.iac.persistence.service.util.impl.WorkflowInterface.setupNotifications(WorkflowInterface.java:2027)
at com.netiq.iac.persistence.service.util.impl.WorkflowInterface.startWorkflowTask(WorkflowInterface.java:1962)
at com.netiq.iac.persistence.service.util.impl.WorkflowInterface.startCertificationProcessInternal(WorkflowInterface.java:1908)
at com.netiq.iac.persistence.service.util.impl.WorkflowInterface.startCertificationProcess(WorkflowInterface.java:381)
at com.netiq.iac.persistence.service.util.impl.DefaultEngine.startCertificationProcess(DefaultEngine.java:54)
at com.netiq.iac.server.dtp.ReviewTaskStartThread.startReview(ReviewTaskStartThread.java:646)
... 8 more

Parents Reply Children
  • Hello,

    1) What is the exact version of ID Gov?

    2) What is the kind of review (User Access, Account, Account Access, Business Roles, ...etc)

    3) Are you using a Coveragemap?

    4) Are you using Materialized Views?

    5) When you estimate in this Review Definition, does it outline there will be review items?

    6.a) Did you created/modify the Review Notifications?
    6.b) Did you mapp specific users to the TO, CC, or BCC on the notifications as compared to utilizing tokens?


    Sincerely,
    Steven Williams
    Principal Enterprise Architect
    OpenText Cybersecurity