Environment: SMAX
Version : 24.1
Module: Service Request - Service Portal
Section/ Group hiding is not available. Rules to be created by hiding each field. This is a tedious task when we are dealing with many offerings with more fields. Hence hiding…
Environment: SMAX
Version : 24.1
Module: Service Request - Service Portal
When we create an offering with sections, it should allow to add a field directly into the section without the need of having a group.
Environment: SMAX
Version : 24.1
Module: Service Request - Service Portal
When we create an offering with sections and groups in user options, the sections are collapsed by default in end user service portal.
Environment: SMAX
Version : 24.1
Module: Service Request - Service Portal
Based on the service request raised for team members or similar designations in the department, Auto Suggestion of Offerings to the new joiners in the same department will…
Environment: SMAX
Version : 24.1
Module: Service Request - Service Portal
Values of an offering in a bundle cannot be edited by requestor during request submission. Users are restricted to submit the request with predefined values of the bundle…
Environment: SMAX
Version : 24.1
Module: Service Request - Service Portal
Only 4 options can be displayed at a time in the ribbon promotion even though there are 8-10 options available. Requirement is to increase this to 6 as there are many new…
Environment
Version : 24.1
Module: Service Request
End user to have option to duplicate or copy a previously raised request.
This will help frequent users (department admins) to efficiently submit the requests using prepopulated data and amend…
Environment
Version : 24.1
Module: Service Request
While configuring an offering with task plan, Task looping is not possible. Based on the end user input of say Quantity:"N", N number of tasks should be generated.
Ex: End user is requesting to…
In self service portal, Approver does not have option to Search a particular request using reference number or service name for requests pending for approval
If 20+ requests are pending it will be cumbersome to find particular request and action …
In self service portal, actioned by me report is not available.
Once request is approved, Rejected , User is not able to validate what and when it was actioned , this is the basic requirement of any ITSM tool or ticketing system.
In the absence…
In service portal while filling the request form , each field we fill or select entire form reloads ,same is working fine in agent portal .
For every feed in the request submission form, entire page reloads. Even for string field content update, page…
It would be beneficial to have the ability to request the creation of a new AD group or new LDAP group directly from within IGA. We are moving our logical access request system from CA Unicenter to IGA, but we will have to keep the request for creating…
I think the user search under "Requests" -> "Search" would be more user friendly if it had a filter like the user search under "Catalog" -> "Identities"
Use Case:
An access request is submitted.
The approver is notified on the task assigned for approval.
If approver is not completed the task on time a reminder notification is send to the approvers.
The Issue :
The email does not have…
Use Case:
An access request is assigned to a group.
The approver group has more than one user
IG does not allow for a user in the group to claim the approval task and do more research before approving it and making sure that no other users will…
Use Case:
An access request is submitted.
The requestor contacts application admin for support with a pending request, but there is no clear identifier of which request is being considered.
Once the request is approved and fulfilled, an auditor…
Use Case:
Approvers are determined by groups
The requestor submits an access request
The approver from a group approves the request
The requested access information passed to target user
The target application expects approvers of the permissions…
Issue Ticket: 2728756
Use Case:
The requestor is submitted a request for a user with multiple permissions
One or more of the permissions got denied by the approver.
Currently they are no option to notify the requestor of which permissions got…
Issue Ticket: 2727860
Use Case:
When an approver is out of office the delegation for approval for one application may be different from another application.
Defining delegation across the application is not a desired option in this case.
Enhancement…
Use Case:
Catalog search provides many objects to search
In a client environment many of the objects or attributes are not required.
Enhancement Request:
Need an option to reduce the filter attributes to a minimal required list.
Need…
Use Case:
A permission is submitted for user, and it is in the process of provisioning.
The request can be in pending approval stage, fulfillment or verification pending.
A new request with same permission for the same user is allowed to request…
Use Case:
The requestor is in search permission page to request access.
The requestor required to search for a permission based on permission attribute
The requestor is required to click “More filters” and Advanced filter to search by permission…
Use Case:
The requestor requests multiple access for an application.
One of the permissions is assigned manually by the application team for the user in target application.
The instruction for manual provisioning is provided in final submit box…
Use Case:
The requestor goes to IG Access Request portal to request access for a user.
The requestor search for a user by name and results return multiple identities.
The requestor cannot identify which user, with the same name, that the access…