Summary
dxcmd still shows "4.8.0.0" when running "dxcmd -getversion" after upgrading to IDM 4.8.2 or later on Windows server with Japanese locale

Products
Identity Manager (IDM)

Environment
Upgrade of Identity Manager (IDM) 4.8.2 or later from IDM 4.8.0 or 4.8.1 on Windows OS with Japanese locale.

Situation
dxcmd still shows "4.8.0.0" when running "dxcmd -getversion" after upgrading to IDM 4.8.5 on Windows server with Japanese locale.

Cause
Installer of IDM 4.8.2 or later does not support Windows Server with Japanese locale.

Resolution
Below is the workaround to resolve the issue:

1) Change System Locate of Windows OS to English (US)
Windows > Settings > Time and Language > Language > Setting Administrator Language > Setting System Locale > English (US) > OK > Boot OS immediately

2) Run Install.exe to perform installation.

3) Change System Locate of Windows OS back to Japanese (Japan)
Windows > Settings > Time and Language > Language > Setting Administrator Language > Setting System Locale > Japanese (Japan) > OK > Boot OS immediately

Knowledge Base Article Link

URL Name
KM000009688