Identity Manager Upgrades/Version Upgrade

Upgrade to the latest version of OpenText™ NetIQ™ Identity Manager (IDM) to keep your enterprise secure, consistent, and compliant. Don't miss out on enhanced features and improved performance—update now to protect and streamline your business operations.

Discover OpenText NetIQ Identity Manager 4.9's seamless user activity monitoring, risk reduction, cost savings and compliance adherence, and enhanced productivity in identity management through our latest features:

We've introduced Microsoft Modern Authentication with OAuth2 support for Office 365 email accounts, ensuring a seamless and secure login experience. We've improved user application monitoring for real-time insights and introduced a redesigned form builder with flexible components for intuitive data entry.

This update also introduces the basic version of ACDI (audit, compliance, and data intelligence), significantly enhancing user monitoring, auditing, and compliance. You can observe user activities in real-time using readily available, out-of-the-box dashboards and visualize user events in the system overview dashboard. Additionally, the basic version provides auditing and reporting dashboards, aiding you in exploring user events and actions with a more intuitive user interface.

For a more comprehensive experience, you can access our ACDI Pro's 90-day trial. This trial offers additional advanced features such as:

• Workflow control for monitoring provisioning workflows
• Security dashboards for real-time security event tracking and forensic analysis
• Additional predefined and customizable reports for tailored compliance reporting
• Access to the time machine for exploring historical data and reviewing user snapshots
• ACDI system health dashboard for monitoring overall system health (disk space, RAM, CPU)

Upgrade now to unlock these powerful features and more, ensuring your enterprise remains at the forefront of security, consistency, and compliance.

Support

Master your upgrade with the right Support
Maybe you're handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access the IDM documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Premium Support plan enhances your OpenText Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, OpenText Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning.

Contact us today, we'll review your situation, then suggest one of our Flexible Credits core packages or build a custom offering, utilizing your available Flexible Credits.

Professional Services

Leave the upgrades to Professional Services
We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but it's also a chance to evaluate your long-term strategy for operating the solution either on-premises or cloud.

Our OpenText Professional Services IDM experts apply proven migration methodology, accelerators, and best practices for seamless upgrades.

With Value+ Management Services you'll never have to worry about upgrades again. Contact us today for a personalized discussion.

The Professional Services IDM upgrade program covers the following:

• Discovery workshops to evaluate upgrade options
• Assess your environment in advance of the upgrade to ensure there are no obstacles
• Understand and define the scope and benefits of your upgrade to the latest version
• Validate architecture, configuration, and integrations
• Deliver on-premises upgrades or cloud migration for you
• Knowledge transfer, production cut-over, and post-production support

The post upgrade Professional Services team can also help manage the long-term maintenance of your environment. Let us help you with your IDM upgrade. Contact us for a personalized discussion about your environment.

Learning Services

OpenText Learning Services help you to drive real value from your software investments and IT solutions. From Digital Learning, available on-demand at your convenience, to public or private classes taught by a skilled instructor, providing your workforce with access to continuous learning opportunities lets them stay current, be productive, and provide greater business value. View our available courses, or contact us to learn more.