Environment:

• Access Manager version 5..0
• Access Manager version 5.0.1

Cause:

Dashboard server is missing the Trusted Root Certificate chain in order to validate the external signed / issued certificate running with the admin console server.

Using iManager to assign an external signed certificate to the Admin Console service will not add  the required Root Certificates to the Dashboard servers truststore: "/opt/novell/devman/jcc/conf/runtime/jcc_devman.keystore"

Adding the required Root Certificates to the Access Manager Certificates = > Trusted Roots will not add  certs into the "/opt/novell/devman/jcc/conf/runtime/jcc_devman.keystore"

Read the full update and support tip here.