Support Tip: Using 3rd party Service Provider, logout could not be completed, 300101021

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Using 3rd party SP and NAM IdP, a request for logout could not be competed with 300101021. IdP logged the below message to ‘catalina.out’. <amLogEntry> 2022-02-16T07:05:10Z INFO NIDS Application: AM#500105039: AMDEVICEID#674185BFDC33C643:

AMAUTHID#2e2660c73ef37e36d67ec8539cd46f63b615376901e0077c4f14c2bd0b57872a: Error on session id 2e2660c73ef37e36d67ec8539cd46f63b615376901e0077c4f14c2bd0b57872a, error 300101021-674185BFDC33C643, A request for logout could not be completed.:Signature validation failed: </amLogEntry>

11-Mar-2022

URL Name
KM000004202

Products
Access Manager (NAM)

Environment
Access Manager 4.5.1
Access Manager 5.0.1

Cause
SP did not sign the logout requests. SP should sign both logout requests and logout responses sent.

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